FAQs

You can register through this link. You will have to wait for admin approval before you can start selling.

1. Find the product(s) you wish to purchase

When you find a product that sparks your interest, click the title or name of the product to see its details, including availability and dispatch estimate times.

2. Add to cart

Found the product/s that tickle your fancy? Click on Add to cart. Your shopping cart contains all the products that you have selected to buy. Once you’ve added a product to your shopping cart, you can go back and keep searching and adding to your cart. You can access the contents of your shopping cart at any time by clicking on the basket button at the top right of any page on the SupaBuy website.

3. Check out

To enter checkout, go to your shopping cart and click on the “Proceed to Checkout” button.

Select your delivery address, create a new delivery address.

Select your payment method, insert any voucher or promotional coupon details, and agree to our T&Cs and click on the ‘Place Order ‘button on the bottom right of the page.

Choose your payment method and follow the steps to complete payment, then click on ‘Complete Payment to complete the order.

A complete order summary will now display with all the details of your complete order.

Once you have placed your order, we are unable to make any changes to your order, including the quantity of Goods ordered or the delivery address. This clause does not impact your legal rights to cancel or any rights to return you may have for the particular purchase.

You can send us an email at hello@supabuy.co.za or DM us on the various social media platforms.

Log your exchange / return request on the website.
Login to your SupaBuy account on the website and initiate the exchange or return process by completing the online request form.

Click here to log your exchange or return now.

2. Prepare the return parcel
   Pack the product in its original packaging (if you still have it), and into a shipping box or other packaging to protect the products during transit. Remember that if you are returning a product because you changed your mind, you must have the original product packaging – which must be intact and undamaged (but you do not have to have the original shipping packaging).

Please include the return reference (the RRN number at the top of your email) in or on the outside of the parcel so that we can easily identify your return.

3. Courier collection
   Our couriers will contact you within 1 to 2 business days after you have logged your return, to arrange the collection.
4. Exchange or replacement / account credited
   Once your returned product has been validated by Vendors, your account will be credited, unless you have requested a replacement or an exchange.

Once credited, you can use the credit towards other purchase on the website.

Alternatively, once you have received confirmation that your account has been credited, you can request a refund instead of the credit.

If you’re returning a sale product, the reduced price paid at the time of the transaction will be refunded back to you.

If you have used a Gift Voucher or Promotional Coupon on an order from which you are returning one or more products, please refer to our terms and conditions here for more information on how these credits and refunds will be processed.

The vendor might charge you for courier fees for returning the product.